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Have you ever visited a website only to notice that ads for that site seem to ‘follow’ you around the Internet? You’ve been
Who are your supporters? And what do they need from you to reach their potential as star advocates or loyal donors? You might
It can feel intuitive to place your action form elements at the end of your page—after your theory of change. However, your supporter
It might seem too obvious to mention. But it’s critical that you’ve defined the objective of your email. Often, it’s to lead your
Imagine you’re seeing a 25% open rate on your emails. That means whenever you send a broadcast, 3 in every 4 recipients will
Bolding the odd word or phrase can help skim readers catch key ideas you don’t want them to miss. It’s also great for
I know what you’re thinking. “Subject lines”. And you’d be right. Subject lines are hailed as the ‘be all and
Serious question. Success is more than a number. It’s an outcome. An increase in list size isn’t an end-goal; 1,000
Don’t wait for supporter fatigue to set in before creating a plan to mitigate it. Nice idea, right? Most of us only recognize
Is email dead? Here’s what the data says... Some people question the relevance of emails in 2024. They ask, “Can’t we just rely
How does the past experience of people on your list influence their interest in receiving ongoing email from you? It turns out
The General Data Protection Regulation (commonly, GDPR) came into effect in May 2018. It impacts all businesses and organizations, everywhere in the world,
Okay, back up—what’s a ‘value proposition’? Think of your value proposition as the reason your reader should care about investing
There are plenty of reasons people struggle to complete online actions. Poor page layouts, confusing language, onerous forms, and too many (or too
If you’ve ever been annoyed by a website that stopped you from watching a video because you’re in the ‘wrong’ country ... you’re
Most email broadcast systems come packed with standard analytics. Just to be clear, here’s what we care about:
Recipient volume
This is the size of the segment your email was sent to. Boost this using list-building strategies (but don’t sacrifice quality for quantity). Your aim is to maximize a quality segment, otherwise your open rates and click rates (and general engagement) will suffer.
Open rate
Of those who received it, how many opened it? Several factors will be impacting your email open rates. Most of this is riding on your subject line. Preview text and ‘from name’ play supporting roles. According to industry benchmarks, Not for Profits outperform all other sectors, at about 20%. Go us! Still, who’s happy with 20%? Use split testing to optimize subject lines.
Click-through rate
Of those who received it, how many clicked on it; or Click-to-Open rate: of those who opened it, how many clicked on it? Work on making emails engaging and well-structured to boost this metric. For some emails (like ‘thank-you’s’ or updates), click rates may be meaningless. Only measure this when it matters.
Keep learning.
Free eBookUnsubscribe rate
Of those who received it, how many unsubscribed? Minimize this by improving the overall quality of your email strategy—from segmentation to content quality and email frequency optimization.
Deliverability
This is the measure of how many emails you send actually make their way into an inbox. Not opens. Delivery. It’s easy to assume this should be 100%. It never is. Deliverability is influenced by your list quality, email content, and a host of other factors that feel a bit like smoke and mirrors. Most email broadcast systems will report your deliverability rate. Get into the habit of monitoring this. While deliverability is unlikely to vary dramatically from email to email—if it does, you’ll want to know immediately. Learn how to maximize your deliverability rate.
Hopefully, your email broadcast system will also offer you a click map of every email you send. This gives you a visual indication of which links people are clicking on or ignoring.
Establish some performance benchmarks
It’s a good idea to set benchmarks for the open rates, click rates, and unsubscribe rates you believe you can hit. Industry benchmarks are a good place to start. However, if you follow best practice, it should be possible to consistently outperform the status quo.
Setting realistic performance targets enables you to:
- Anticipate and manipulate the responses you can generate through your email broadcasts
- Quickly notice high performing content—so you can consider sending it more broadly
- Quickly notice underperforming content—so you can identify any problems and consider if tweaks are required
You may need to set a series of benchmarks depending on how ‘warm’ or ‘cold’ your target segments are. For instance, open rates for engaged donors will be higher than that of your full list. It won’t help to judge messages to these segments against the same benchmarks.
Make a habit of assessing your broadcasts against internal benchmarks. This will help you capture insights and learn more about your audience and what they respond to.
Emails don’t perform in a vacuum. List health acts like a force of inertia on email performance. If your list is burned out, even the most amazing emails will have to fight for attention. However, what’s good for one email is good for your list, so keep at it.
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A beginner’s guide to split testing 
11 tips that will help you write better subject lines 
One email. ONE ASK. 
Hi there! I’m Karen. I’m on a mission to reach my former self. Had I known 10 years ago what I know today, I could have achieved more good, made fewer mistakes, and had more weekends. Every time we share what works, we win faster. Let’s create digital experiences that move people — that grow our base and fuel our movements. Are you with me? Please share this with someone you know who wants to up their digital game!
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