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It would be a lie to claim that ‘delivery time’ is a highly influential factor in email open rates. Compared to heavyweights
Most organizations want to grow their online audience. Some of us rely entirely on our supporters to fuel actions and fundraising—the organizational
On-page videos can be your best friend and your worst enemy. At the same time. Know the pros and cons so you
The education system taught many of us that long words and complex sentence structures are signs of sophistication. Un-learn this as fast
(Not in that way). Do you ever find yourself staring at your screen, wishing the thing you are trying to write was done
Your reader trusts their own mind way more than they trust yours. No offense but it’s true. Knowing this, try to avoid
There are plenty of reasons people struggle to complete online actions. Poor page layouts, confusing language, onerous forms, and too many (or too
It’s not hard to preach to the choir. Or to mount an argument so agreeable that it won’t offend or challenge anyone.
The curse of knowledge is a cognitive bias that leads us to overestimate the knowledge of our audience. If you allow this curse
Every time you email your supporter, you’re doing much more than delivering a message. You’re cultivating a relationship. If
Knowing how much or how little to say starts with being clear about your objective. Rarely is it our job to turn readers
You are not your audience. Five humbling words that explain why so many messages fall flat, emails flop, and web pages
Consider the moment before your supporter decides whether to open your email. They must sacrifice something in order to give you their attention.
Whether your call to action (CTA) is a button or a link, don’t get too clever. Speak directly to your supporter and tell
To steal a mantra from our friends in journalism: don’t bury the lede. The idea might have started in newspaper offices
There’s more than one way to build an email list. The various types of digital assets you can use to attract people to your list are your list building entry points. Choosing the right entry points can either set you up for long term success or agonizing frustration.
The very first touchpoint that brings someone to your email list is defining. That moment is responsible for establishing the terms of the relationship they will have with you. Will the interaction position them as an action taker? Or a spectator? Consider how supporters can best help your organization achieve its mission, and then design list-building entry points to mirror that.
Active entry points include:
Passive entry points include:
Simply put, if your core list-building strategy relies on passive entry points, it’s going to be harder to mobilize your supporters into action. You’ll find plenty of digital agencies keen to push passive entry points because they’re easily applied in a commercial environment. However, we have something more valuable to work with. So play to your advantage—optimize online action pages such as petitions and advocacies to fuel your list building strategy. Prioritize your active entry points. These highly-sharable assets will build audiences faster than generic signup forms every time.
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