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New to SEO? Here’s what works in 2026. If the currency of the Internet is web traffic, then search engine referrals are money
Every time you email your supporter, you’re doing much more than delivering a message. You’re cultivating a relationship. If
SPOILER: it’s not good. Sure—you know you’re writing an email to 5,000 people. But your task is to make your reader feel like
The curse of knowledge is a cognitive bias that leads us to overestimate the knowledge of our audience. If you allow this curse
Consider the moment before your supporter decides whether to open your email. They must sacrifice something in order to give you their attention.
Here’s an important piece of digital communication that you’ve probably never read: Few of us pay attention to stuff like
Bolding the odd word or phrase can help skim readers catch key ideas you don’t want them to miss. It’s also great for
Don’t undercut a great email by hiding it behind a poor subject line. These few words have the power to make or
How does the past experience of people on your list influence their interest in receiving ongoing email from you? It turns out
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One of the hardest lessons to learn as a communicator is knowing what not to say. In a medium that forces us
It can feel intuitive to place your action form elements at the end of your page—after your theory of change. However, your supporter
The General Data Protection Regulation (commonly, GDPR) came into effect in May 2018. It impacts all businesses and organizations, everywhere in the world,
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Imagine you’re seeing a 25% open rate on your emails. That means whenever you send a broadcast, 3 in every 4 recipients will
There’s more than one way to build an email list. The various types of digital assets you can use to attract people to your list are your list building entry points. Choosing the right entry points can either set you up for long term success or agonizing frustration.
The very first touchpoint that brings someone to your email list is defining. That moment is responsible for establishing the terms of the relationship they will have with you. Will the interaction position them as an action taker? Or a spectator? Consider how supporters can best help your organization achieve its mission, and then design list-building entry points to mirror that.
Active entry points include:
Passive entry points include:
Simply put, if your core list-building strategy relies on passive entry points, it’s going to be harder to mobilize your supporters into action. You’ll find plenty of digital agencies keen to push passive entry points because they’re easily applied in a commercial environment. However, we have something more valuable to work with. So play to your advantage—optimize online action pages such as petitions and advocacies to fuel your list building strategy. Prioritize your active entry points. These highly-sharable assets will build audiences faster than generic signup forms every time.
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